AA Car Transport - We value your needs! Operation run away...

Operation run away...

Last week we got a call from customer asking about our auto shipping services Val, took her time and walk her trough the car shipping process.
Then the customer start asking about the pickup time and if we can Garnette pickup time.
At AA Car Transport we care about our customers needs but DO NOT promise things we can`t do, Val try to explain the customer we can not give exact time of pickup and it up to many things like weather, traffic or customer before didn't show in time for his pickup then all route have delay...
But the customer let Val understand pickup time is deal breaker and explain that she is the mother and her daughter run away from abusive husband...
from this moment our team walk the customer step by step till the drop off, we had to coordinate exact pickup time - the driver was on time but her husband got day off.. we had to cancel for that day and reschedule the pickup... we got new driver on new date, this time her husband was late and our driver had to hide 2 blocks away with his trailer...
After her husband left to work our driver got the "go" and pickup the car.
Since she run away we deliver her car to close by city, now even if her husband will check the paper work he want be able to find her.

Few days after her mom call again to thank us and told us her daughter in safe place now starting her new life.

We are proud to help her and took our time to work out the best solution for the customer.
WE VALUE CUSTOMER NEEDS - its the way we do business not just a slogan!